2020 Holiday Shipping Update
First of all, thank you for your patience during this holiday season. Although we have been in business for 7 years, we are in a holiday season unlike any other.
With growth comes growing pains and we are in a very large one.
For weeks we have been tirelessly working to get these planners to you and to be completely transparent, we are in a bind.
This year, to help with the workload that our small team was unable to handle due to COVID regulations, we decided to take a huge step and shift to a third party fulfillment company to help ship our orders. Although they assured us they would be able to keep up with the volume, due to the massive spike seen in e-commerce this year, they unfortunately haven’t been able to do so. We are communicating with them daily and have high hopes that they will be able to ramp up shipping soon, but with so many factors, the exact timeline is still uncertain.
Due to these delays, some orders may not be fulfilled within the originally promised fulfillment time.
We realize we have let many of you down. We tried our best, but we were unable to deliver.
As the CEO of this company, I take full responsibility for this debacle, and am sorry for the unforeseen delay. It breaks my heart to let you down, and honestly, it has been hard to sleep with this on my mind.
What We’re Doing Now:
Honoring refund requests to cancel your order: I understand this is not what you expected from us and we are willing to honor any requests to cancel your order and get your money back. You can find out more on submitting an order cancelation request here. Our team will assist you with your order as soon as we can.
Created a “Your Gift is on its Way” digital graphic template that you can send to anyone you’ve bought gifts for so they can still get excited about what’s to come.
Corresponding with our fulfillment company and continuing to be transparent with any updates, while we work to get your orders out as quickly as we can.
We can’t thank you enough for your patience and understanding as we weather this storm. It really means the world to us. This year has been a wild one and this feels like the season finale of a really tough year. We deeply appreciate your support of our small business and are extremely grateful for all of the grace and compassion you have shown us throughout the years. Thank you for believing in us and having our backs as we navigate this.
Angel and The Passion Planner Team