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Celebrate Pride with our NEW! Love is Love Sticker Pack! Proceeds benefit San Diego Pride.
NEW! Love is Love Sticker Pack NOW AVAILABLE! Click to shop now.

Shipping & Exchanges

Order Processing

Orders are processed and shipped from our two fulfillment facilities location in the US: Los Angeles, CA & Scranton, PA. All orders normally take between 1 - 3 business days to process. During holiday season, orders can take up to 4 - 6 business days to process. Business days include Monday through Friday.Once your order is dispatched, you will receive a shipping confirmation email that will include tracking details. Shipping couriers request a 24-48 hour buffer time for tracking links to begin updating.

Shipping Policies

Domestic Shipping

  • DHL - Domestic (3-5 business days)*
International Shipping
  • DHL - International (4-14 business days)*
*These timeframes are based on the shipping courier's estimates and are solely responsible for meeting these timeframes. Shipping duration will take longer during the holiday peak season due to shipping courier's volume. At this time, there are no express shipping options available on our website.Once an item is shipped from our fulfillment facilities, we do not have any influence on the package tracking or shipping/delivery speed. We are not responsible or have any control over potential delays experienced by the shipping couriers, so please be patient as they work through these delays.


Refunds & Exchanges

PASSION PLANNER PROMISE
Everyone deserves a life where they feel empowered to accomplish whatever they put their mind to. We’re confident that Passion Planner will help you do just that. Try it yourself and if you’re not satisfied, we’ll give you a full refund for the product (shipping not included)—no questions asked! We know that life doesn’t always go according to plan (even as a planner company!), so we give our #PashFam 90 days from the purchase date to request a refund back to the original form of payment. Please note that our policy does not include exchanges. There is no need to return the planner. If the planner is still usable, we highly encourage you to pass the Passion Planner on to a friend or loved one whom you believe will benefit from it. 

*The Passion Planner Promise is only applicable towards orders placed on https://passionplanner.com

Gift Exchanges

Gift exchanges will only be processed through store credit-- store credit amount will be equal to the amount paid for by the gifter. The order number, email address, or full name of the gifter is needed to track down the purchase. If the giftee cannot provide any of the requested information, we will not be able to process the gift exchange.


Pre-Orders

Items that are listed for pre-order require more time to be manufactured and processed. Please note that you will be charged upon check-out and the item(s) will be shipped within the time frame listed on the product page. For any in-stock items that are purchased alongside pre-order items, the entire order will be dispatched once the pre-order items are ready to be shipped. We are unable to ship in-stock items separately for these types of pre-order purchases.