Shipping & Exchanges
Table of Contents
- Order Processing
- Shipping Transit Times
- Shipping Rates
- Free Shipping — US & Canada only
- Refunds & Exchanges
- Gift Exchanges
- Pre-Orders
Order Processing
- All orders are shipped from the United States.
- Orders with a cart value less than $800 USD normally take between 1 to 4 business days to process.
- Orders with a cart value of $800 USD or more normally take 3 to 5 business days to process.
- Due to high volume during peak season, orders placed with a cart value of $800 USD or more between November 22 to December 9 will be fulfilled 3 to 5 business days after December 9.
- Delivery delays may occur during high-demand periods or due to unforeseen circumstances.
- Business days include Monday through Friday.
- Once your order is dispatched, you will receive a shipping confirmation email that will include tracking details. Shipping couriers request a 24-48 hour buffer time for tracking links to begin updating.
Shipping Transit Times
Shipping within the United States
- Orders are shipped Monday through Friday
- Standard - Domestic (2 to 10 business days)*
Shipping to the Rest of the World
- Orders are shipped on Monday, Wednesday, and Friday
- Passion Planner is not responsible for any duties, taxes, and/or additional service fees.
- Standard - International
- Canada — 4 to 10 business days*
- Please note that ongoing disruptions caused by the Canada Post strike may result in shipping delays. While we are committed to ensuring your order is processed and shipped as quickly as possible, delivery timelines may be impacted by delays beyond our control.
We truly appreciate your patience and understanding during this time. If you have any questions about your order or need assistance, our support team is here to help—please contact us here. - United Kingdom & Germany — 4 to 8 business days*
- Netherlands — 5 to 14 business days*
- Australia & New Zealand — 8 to 14 business days*
- Rest of the World — 4 to 14 business days*
*These timeframes are based on the shipping courier's estimates and are solely responsible for meeting these timeframes. Shipping duration will take longer during the holiday peak season due to shipping courier's volume. Once an item is shipped from our fulfillment facilities, we do not have any influence on the package tracking or shipping/delivery speed. We are not responsible or have any control over potential delays experienced by the shipping couriers, so please be patient as they work through these delays.
Shipping Rates
- United States
- Free shipping for orders $70 USD or more more before taxes and after applicable discounts when shipping within the United States.
- $6.99 flat rate shipping on orders under $70 USD when shipping within the US.
- Canada
- Free shipping for orders $200 CAD or more before taxes and after applicable discounts when shipping to Canada.
- For orders under $200 CAD, shipping rates vary and are calculated at checkout.
- Passion Planner is not responsible for any additional customs fees that may occur for international orders.
- Rest of the World
- Shipping rates vary and are calculated at checkout.
- Passion Planner is not responsible for any additional customs fees that may occur for international orders.
Free Shipping — US & Canada only
- United States
- Offer valid for orders shipped within the United States only. Must ship to a single address.
- Minimum purchase must be $70 USD or more before taxes and after applicable discounts in order to qualify for free shipping.
- Free shipping applies to standard shipping only.
- Certain items may be excluded from this offer; please check product details for exclusions.
- Terms and conditions are subject to change without prior notice.
- Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.
- You can ship to APO/FPO addresses only when they have a U.S. zip code.
- Canada
- Offer valid for orders shipped to Canada only. Must ship to a single address.
- Minimum purchase must be $200 CAD or more before taxes and after applicable discounts in order to qualify for free shipping.
- Free shipping applies to standard shipping only.
- Passion Planner is not responsible for any additional fees that may occur, such as customs duties or taxes.
- Certain items may be excluded from this offer; please check product details for exclusions.
- Terms and conditions are subject to change without prior notice.
- Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.
Refunds & Exchanges
PASSION PLANNER PROMISE
Everyone deserves a life where they feel empowered to accomplish whatever they put their mind to. We’re confident that Passion Planner will help you do just that. Try it yourself and if you’re not satisfied, we’ll give you a full refund for the product (shipping not included)—no questions asked! We know that life doesn’t always go according to plan (even as a planner company!), so we give our #PashFam 90 days from the purchase date to request a refund back to the original form of payment. Please note that our policy does not include exchanges. There is no need to return the planner. If the planner is still usable, we highly encourage you to pass the Passion Planner on to a friend or loved one whom you believe will benefit from it.
*The Passion Planner Promise is only applicable towards orders placed on https://passionplanner.com
Gift Exchanges
Gift exchanges will only be processed through store credit-- store credit amount will be equal to the amount paid for by the gifter. The order number, email address, or full name of the gifter is needed to track down the purchase. If the giftee cannot provide any of the requested information, we will not be able to process the gift exchange.