How can we help?

General

Products

Orders

Shipping / Returns

Get One, Give One

Downloads

General

A: We do not provide customized planners, but our simple design allows you to completely personalize your Passion Planner according to your needs and unique lifestyle! You can also customize your own by downloading our FREE PDF here!

A: Yes we do! Bulk orders begin at 20 planners. Request a quote here!

A: We currently do not offer gift cards, but any Passion Planner is already the perfect gift in itself!

A: We believe that pen and paper is the perfect tool for the creative process, as it allows you to create tangible ideas which can then be broken down into actionable steps! That is why we do not have any plans to create an app. Thank you for understanding.

A: As a small company, we are not set up to handle high volumes of phone calls at the moment. We wish to properly answer your questions and inquiries, so we'd prefer not to leave you on hold for long periods of time!

However, feel free to send us a message below. We’ll be sure to get back to you within 1 - 2 business days. We promise, you will always be getting an answer from one of our Passion Planner Team Members, not a robot! :)

A: Passion Planner is currently offered at Pigment in San Diego, CA. If you are interested in selling Passion Planner, feel free to contact us here.

A: Sharpies (and other permanent markers) bleed through the pages, however water-based pens listed below DO NOT.

  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
  • These are our favorite go-tos, but definitely check out our tips page for more options!

A: Yes! We proudly use faux/synthetic leather as well as environmentally friendly recycled paper in our products.

A: Please send all media/collaboration inquiries to our media email at media@passionplanner.com. We’ll be sure to get back to you within 1 - 2 business days.

Products

A: Our goal is to help as many people become the best version of themsleves! By providing an awesome goal setting planner and reducing the distractions that may be hindering them from moving forward, we've decided to offer the new Pro size!

The Passion Planner Pro will provide the best of both worlds, big enough for your goals and the perfect fit for your bag, continuously providing you with the structure to help you create the life you want to live!

If you truly believe the size does not fit your needs, we definitely understand. Classic and Compact Undated Passion Planners are still available while supplies last, and we will continue to offer the Classic and Compact sizes as a FREE PDF download here.

Moving forward with all our releases, we will only be offering the Passion Planner Pro sizing.

We hope you’ll give Passion Planner Pro a try! We will always stand by our Passion Planner Promise and process a refund for the item if you are unsatisfied with your purchase.

If you truly believe the size does not fit your needs, we definitely understand. Classic and Compact Undated Passion Planners are still available while supplies last, and we will continue to offer the Classic and Compact sizes as a FREE PDF download here.

A: The Compact size is 5.8” x 8.3" (A5) and the Classic size is 8.3” x 11.7" (A4). Our new Passion Planner Pro is 6.9” x 9.8” (B5) and is the perfect in-between! For more details, check out our specs page here!

A: The differences between the planners include:

  1. Date Range:
    • The Dated-Yearly runs from January - December.
    • The Academic runs from August - July.
    • The Undated has no start date and allows you to begin achieving your goals at any time.
  2. Challenges and Quotes: Different challenges that help with your personal development and inspirational quotes to keep you motivated!

Besides these features, the planners have the same layout and core structure. They include everything you need to push yourself to the next level! Feel free to give it a try here!

A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped together at the front, and the weekly layouts follow after, giving you a full year to plan your journey! Feel free to try it out here!

A: This past March 2018, we removed all Eco products from our main store due to issues that our customers experienced with opening and closing their planners. We released a public Eco Statement on our website and social media platforms to be transparent with our community. Moving forward, we are discontinuing our Eco line and will not be releasing any further products.

We understand that this news may be disappointing for those who have supported our Eco line. For the inconvenience, we'd be happy to either provide a refund or a replacement sent your way! Just fill out the form here to claim either option.This option is not available for orders purchased through the Warehouse sale

Although the Eco sleeves and booklet did not live up to our expectations, they still offer the amazing goal setting guide you know and love! If you are intersted in giving the Passion Planner Eco a try, all remaining Eco sleeves and booklets are discounted heavily through our warehouse sale here, and will be available while supplies last.

Additionally, for those interested in a DIY solution for the sleeves, we have a very active community who've shared with us their tips and tricks with the Eco items. Feel free to check it out here.

A: Bound planners are our original, leather bound notebook style planners. Eco planners, on the other hand, are a two-part system consisted of a reusable, removable Eco sleeve and Eco paper booklet. You can choose to reuse your sleeve each year, lessening material waste, or use your paper booklet by itself!

A: The Eco sleeves are specially made to house the Eco paper booklets, so they won't be able to fit over our original bound planners.

Orders

A: For security purposes, we're unable to change the details of the order once it has been placed. However, what we recommend is to request for a cancellation here.

By requesting a cancellation, it lets us know the order is incorrect. We will cancel the order and process a refund back to the original form of payment.

This way you can purchase the items that best fit your style!

Please do note that once an order has been shipped, we will be unable to edit the details.

A: If the order has not shipped yet, please submit a cancellation here: Passion Planner Cancellation.

However, if the item has already left our facility, we will be unable to cancel the order.

A: If an incorrect shipping address was submitted at checkout, please provide us with the correct one here. We will do our best to get your information updated.

Please note, submitting this form does not guarantee your shipping information will be updated. Unfortunately, if the order has already shipped, we will be unable to update the information.

If your order has already shipped, feel free to send us a message here.

A: If an email address was submitted at checkout, please let us know here.

A: If you would like to cancel your order, please fill out the cancellation form here immediately! Once your order has been shipped, we will be unable to cancel the purchase.

A: If your order has already been shipped, we will be unable to cancel your order. However, if you are not satisfied with your purchase feel free to check out our Passion Planner Promise here.

Shipping / Returns

A: Yes, we ship all over the world! To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

A: We do our best to ship planners out as soon as possible! Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. However, pre-orders and back-orders will be processed once the product is released/available.

A: When an order is shipped, all tracking information is provided with your shipping confirmation. Shipping duration is dependent on destination country.

Domestic Orders (3 - 5 business days)
All domestic orders are shipped through USPS with a shipping duration of 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided in your shipping confirmation.

International Orders (DHL Express: 3 - 5 business days, Standard Shipping: 7 - 14 business days)
International shipping times may vary depending on the selected shipping method. Packages can be tracked through the tracking link provided in your shipping confirmation.

Please note, during the holiday seasons, shipping duration is expected to take longer. The best way to stay up to date on when the holiday seasons begin is by subscribing to our newsletter.

A: Once your order is shipped, you will receive a shipping confirmation with tracking details. Please allow 2 - 3 business days for the tracking information to update.

A: When an order is shipped, you will be provided a tracking number(s). Feel free to use the tracking number(s) provided to follow the path of your order from our warehouse to your destination.

A: Sometimes USPS/International couriers mark packages as “delivered” prior to it being actually delivered. However, the package usually shows up within 1 - 2 business days after the marked date. If not, please contact your national postal service in regards to your package's whereabouts.

A: The cost of shipping goes towards shipping the item only and not towards any additional custom fees.

International orders are subject to customs taxes and not all packages are charged. It is a case by case situation. As the customer, you are liable for any additional customs taxes and payment is necessary to receive your package.

As mentioned during checkout, Passion Planner is not responsible for any additional custom fees that may occur.

If you choose to refuse the customs fee and have your package returned, we will be sure to process a refund on to your original form of payment once we receive it.

A: We’re confident that Passion Planner will change your life. Try it yourself and if you’re not satisfied, we’ll give you a refund—no questions asked.

Check out the Passion Planner Promise here.

A: Oh no! Please shoot us a message here, and we’ll get a replacement planner sent your way.

A: Oh no! If you received the wrong planner, please send us a message here, and we'll be sure to get the correct one to you.

A: Unfortunately, we do not offer exchanges. However, if you are not satisfied with your purchase, feel free to check out our Passion Planner Promise here.

A: We don’t offer gift exchanges. However, if there is an issue with the item, please message us here with the name, email, and the order number associated with the purchase with a summary of the issue.

Get One, Give One

A: We’re always happy to help our community. If you’re interested in receiving planners for your organization, feel free to apply to our Get One, Give One program here for a chance to receive planner donations!

A: Your Passion Planner purchase is making a difference to someone in need. Our Get One, Give One Program donates Passion Planners to numerous individuals, schools and organizations.

Some of our recipients include but are not limited to: first generation and/or low-income students, breast cancer survivors, war veterans, nonprofits that are dedicated to impacting their communities and more.

Do you know of someone who could benefit from the Passion Planner Get One, One Program? Feel free to check out our "Giving" page here to learn more about it!

A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.

Downloads

A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document CANNOT be:

  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner

**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share Passion Planner on social media to receive their own PDF.

A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

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Business Hours: Monday - Friday 9AM - 5PM PT