How can we help?

General

Products

Orders

Shipping / Returns

Get One, Give One

Downloads

General

A: We do not provide customized planners, but our simple design allows you to completely personalize your Passion Planner according to your needs and unique lifestyle! You can also customize your own by downloading our FREE PDF here!

A: Yes we do! Bulk orders begin at 20 planners. Request a quote here!

A: We currently do not offer gift cards, but any Passion Planner is already the perfect gift in itself!

A: We believe that pen and paper is the perfect tool for the creative process, as it allows you to create tangible ideas which can then be broken down into actionable steps! That is why we do not have any plans to create an app. Thank you for understanding.

A: As a small company, we are not set up to handle high volumes of phone calls at the moment. We wish to properly answer your questions and inquiries, so we'd prefer not to leave you on hold for long periods of time!

However, feel free to send us a message below. We’ll be sure to get back to you within 1 - 2 business days. We promise, you will always be getting an answer from one of our Passion Planner Team Members, not a robot! :)

A: Currently, the only places to purchase a Passion Planner is through our web store here or Amazon. But if you happen to find Passion Planners being sold in the wild, please let us know!

A: Sharpies (and other permanent markers) bleed through the pages, however water-based pens listed below DO NOT.

  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)
  • These are our favorite go-tos, but definitely check out our tips page for more options!

A: Yes! We proudly use faux/synthetic leather as well as environmentally friendly recycled paper in our products.

A: Please send all media/collaboration inquiries here.

Shoot us a message here. We’ll be sure to get back to you within 1 - 2 business days.

Products

A: The only difference between the planners are the size. The Compact is 5.8” x 8.3" (A5) and the Classic is 8.3” x 11.7" (A4). For more details, check out our specs pagehere!

A: The differences between the Dated-Yearly Passion Planner and the Academic version include:

  1. Date Range.
  2. The Dated-Yearly runs from January - December.
  3. The Academic runs from August - July.
  4. Challenges and Quotes: Different challenges that helps with your personal development and inspirational quotes to keep you motivated!

Besides these features, the planners have the same layout and core structure. They include everything you need to push yourself to the next level!

A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped together at the front, and the weekly layouts follow after, giving you a full year to plan your journey! Feel free to check it out here!

A: Bound planners are our original, leather bound notebook style planners. Eco planners, on the other hand, are a two-part system consisted of a reusable, removable Eco sleeve and Eco paper booklet. You can choose to reuse your sleeve each year, lessening material waste, or use your paper booklet by itself!

A: Our Eco sleeves are specially made to house our Eco paper booklets, so they won't be able to fit over our original bound planners.

Orders

A: When an order is shipped, all tracking information is provided with your shipping confirmation. Shipping duration is dependent on destination country.

Domestic Orders (3 - 5 business days)
All domestic orders are shipped through USPS with a shipping duration of 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided in your shipping confirmation.

International Orders (DHL: 3 - 5 business days, Asendia: 7 - 14 business days)
International shipping times may vary depending on your selected courier. Packages can be tracked through the tracking link provided in your shipping confirmation.

Please note, during the holidays, shipping duration is expected to take longer. The best way to stay up to date is by subscribing to our newsletter here: Passion Planner Newsletter.

A: If the order has not shipped yet, please submit a cancellation here: Passion Planner Cancellation.

However, if the item has already left our facility, we will be unable to cancel the order.

A: If you would like to cancel your order, please fill out the cancellation form here immediately! Once your order has been shipped, we will be unable to cancel the purchase.

A: If your order has already been shipped, we will be unable to cancel your order. However, if you are not satisfied with your purchase feel free to check out our Passion Planner Promise here.

A: For security purposes, once an order is placed, we're unable to change the details of it. What you can do is cancel the order here, and purchase the planner that best fits your style here.

Shipping / Returns

A: We do our best to ship planners out as soon as possible! Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. However, pre-orders will be processed when the product is released.

A: If an incorrect shipping address was submitted at checkout, please let us know the correct one here.

Please note, submitting this form does not guarantee the shipping information will be updated. If the item has shipped, we will be unable to update the information.

A: Sometimes USPS/International couriers mark packages as “delivered” prior to it being actually delivered. However, the package usually shows up within 1 - 2 business days after the marked date. If not, please contact your national postal service in regards to your package's whereabouts.

A: Orders are processed pretty quickly, so if you need to change any of your shipping information, please send us a message here. Once your package leaves our warehouse, we’re unable to change the details of your shipping information. We suggest contacting your local post office to have your shipping information updated.

A: Yes we do! To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

**Please note that customs fees are not covered in the shipping costs during checkout. Customs policies vary between countries and unfortunately we have no control over how your country determines customs fees.

A: The cost of shipping goes towards shipping the item only and not towards any additional custom fees.

International orders are subject to customs taxes and not all packages are charged. It is a case by case situation. As the customer, you are liable for any additional customs taxes and payment is necessary to receive your package.

As mentioned during checkout, Passion Planner is not responsible for any additional custom fees that may occur.

If you choose to refuse the customs fee and have your package returned, we will be sure to process a refund on to your original form of payment once we receive it.

A: Unfortunately, we do not offer exchanges. However, if you are not satisfied with your purchase, feel free to check out our Passion Planner Promise here.

A: Oh no! Please shoot us a message below, and we’ll get a replacement planner sent your way.

A: Oh no! If you received the wrong planner, please send us a message below, and we'll be sure to get the correct one to you.

A: We’re confident that Passion Planner will change your life. Try it yourself and if you’re not satisfied, we’ll give you a refund—no questions asked.

Check out the Passion Planner Promise here.

A: We don’t offer gift exchanges. However, if there is an issue with the item, please message us with the name, email, and the order number associated with the purchase with a summary of the issue.

Get One, Give One

A: Feel free to apply to our Get One, Give One program here!

A: We donate to organizations who are making a difference in the community and individuals who cannot afford to purchase a Passion Planner at this time. These organizations/individuals include but are not limited to: low income high school and college students, people overcoming trauma of domestic violence, veterans who are facing the after effects of war, and more.

If you know an organization who is making a difference in their community or someone who cannot afford a planner at the time, please find out more about our Get One, Give One program here.

A: The applications run quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message below.

Downloads

A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document CANNOT be:

  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner

**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share Passion Planner on social media to receive their own PDF.

A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

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Business Hours: Monday - Friday 9AM - 5PM PT