How can we help?

General

Products

Orders

Shipping / Returns

Get One, Give One

Downloads

General

A: We do not offer customized planners, but our simple design allows you to completely personalize your Passion Planner according to your needs and unique lifestyle!

If you would like to customize your own Passion Planner, you are more than welcome to customize your own by downloading our FREE PDF here. Additionally, you can check out our blog for tips on how our #PashFam community have customized their own planners here!

A: Yes we do! Our bulk order amount is a minimum of 20 planners. Request a quote here!

A: Yes, we do offer gift certificates! Send your loved ones the gift of accomplishing goals here.

A: We believe that pen and paper is the perfect tool for the creative process, to create tangible ideas which can then be broken down into actionable steps. That is why we do not have any plans to create an app. Feel free to try it out yourself here!

A: Passion Planner does not have a call center; we are not set up to handle high volumes of phone calls.

As a small company, we would prefer to not leave you on hold for a long period of time, and wish to address all your questions as quick as possible. The best method would be to send us a message here. One of our support agent will be more than happy to handle your case personally.

We’ll be sure to get back to you within 1 - 2 business days. We promise, you will always be getting an answer from one of our team members, not a robot! :)

A: Passion Planner is currently offered at Pigment in San Diego, CA. If you are interested in selling Passion Planner, feel free to contact us here.

A: Sharpies (and other permanent markers) DO BLEED through the pages.

What we do recommend for use are water-based pens. A few of our favorite water-based pens are:

  • Stabilo PointVisco (for vivid colors!)
  • Sharpie Pen (this is different from the fine tip markers!)
  • Pilot G2 (careful, they smear sometimes!)
  • Papermate 1.0M (an inexpensive option those who always seem to misplace their pens!)

These are our favorite go-tos. If you are intersted in checking out more tips, feel free to check out our blog here.

A: Yes! We proudly use faux/synthetic leather and print on sustainably sourced paper.

A: Please send all media/collaboration inquiries to our media email at media@passionplanner.com. We’ll be sure to get back to you within 1 - 2 business days.

Products

A: The differences between the Small, Medium, and Large sizes are as follow:

  • The Small size is 5.8” x 8.3" (A5)
  • The Medium size is 6.9” x 9.8” (B5)
  • The Large size is 8.3” x 11.7" (A4)

For more details, feel free to check out our specs page here!

A: The differences between the planners include:

  1. Date Range:
    • The Dated-Yearly runs from January - December.
    • The Academic runs from August - July.
    • The Undated has no start date and allows you to begin achieving your goals at any time.
  2. Challenges and Quotes: There are different challenges for each planner, but they all serve to help with your personal development and offer inspirational quotes to keep you motivated!

Besides these features, the planners have the same layout and core structure. They include everything you need to push yourself to the next level! Feel free to give it a try here!

A: Yes, the Undated Passion Planner is organized a bit differently! To allow for full customization and the ability to start at any moment, the monthly layouts and reflection pages are grouped together at the front, and the weekly layouts follow after, giving you a full year to plan your journey! Feel free to try it out here!

A: As of March 2018, we removed all Eco products from our main store due to issues that our customers experienced with opening and closing their planners. We released a public Eco Statement on our website and social media platforms to be transparent with our community. Moving forward, we are discontinuing our Eco line and will not be releasing any further products.

We understand that this news may be disappointing for those who have supported our Eco line. For the inconvenience, we'd be happy to either provide a refund for your purchase! Just fill out the form here to request a refund.This option is not available for orders purchased through the Warehouse sale.

A: Bound planners are our original, leather bound notebook style planners. Eco planners, on the other hand, are a two-part system consisted of a reusable, removable Eco sleeve and Eco paper booklet. You can choose to reuse your sleeve each year, lessening material waste, or use your paper booklet by itself!

A: The Eco sleeves are specially made to house the Eco paper booklets, so they won't be able to fit over our original bound planners.

Orders

A: As much as we wish we could adjust the details of your order, for security purposes, we will not be able to change the items in the order once it has already been placed. What we recommend is to cancel your order and place an order again for the planners that best fit your style.

You may request for a cancellation here.This way you can purchase the items that best fit your style!

Please do note that once an order has been shipped, we will not be able to cancel the order.

A: If the order has not shipped yet, please submit a cancellation here.

Unfortunately, if the item has already left our facility, we will not be able to cancel the order. However, if after you have received the planner and are not satisfied with the purchase, feel free to check out our Passion Planner Promise here.

A: If an incorrect shipping address was submitted at checkout, please provide us with the correct one here. We will do our best to get your information updated.

Please note, submitting this form does not guarantee your shipping information will be updated. Unfortunately, if the order has already shipped, we will be unable to update the information.

If your order has already shipped, we will not be able to update the shipping information. If this is the case, a Passion Planner team member will be personally handling your case with you.

A: If an email address was submitted at checkout, please message us here with the correct email address.

A: If you would like to cancel your order, please fill out the cancellation form here immediately! Once your order has been shipped, we will be unable to cancel the purchase.

A: If your order has already been shipped, we will not be able to cancel your order. However, if you are not satisfied with your purchase feel free to check out our Passion Planner Promise here.

A: If you had placed your order through Amazon, the Passion Planner Promise will not apply to your order.

However, if you are not satisfied with your purchase, since we use Amazon's fulfillment services, you do have access to our Amazon Representative who will be more than happy to assist you with your request. Feel free to begin the refund process by selecting the correct link below:

United States Amazon purchase: https://www.amazon.com/gp/help/contact-us.
International Amazon purchase: https://www.amazon.co.uk/gp/help/customer/contact-us

Shipping / Returns

A: Yes, we ship all over the world! To see the cost of shipping to your country, simply fill up your cart, enter your shipping address, and our automated shopping cart will give you the total.

A: We do our best to ship planners out as soon as possible! Orders take between 2 - 3 business days (non-holidays/non-weekends) to process and ship out from the purchase date. However, pre-orders and back-orders will be processed once the product is released/available.

Please note during the holidays, orders may take up to 5 business days to process.

A:Once the order has been processed and shipped from our warehouse, you will receiving a shipping confirmation with tracking information; your shipping duration will be dependent on the shipping option selected.

A: Below are the available shipping options for both Domestic and International orders. Please keep in mind the provided shipping estimates are measured by business days, where business days include Monday, Tuesday, Wednesday, Thursday and Friday. If a package is received after 12 PM PT by the courier, the initial shipping date will be the following business day.

Additionally, shipping durations are estimates provided by the courier, if there is a delay due to circumstances beyond one's control, shipping may be delayed; we will not be responsible for the delayed item.

Domestic Shipping Options:
All orders shipping within the United States of America have the following options available at checking:

USPS Priority FRE (3 - 5 business days): The estimated shipping duration for the standard shipping with USPS Priority FRE is 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided from your shipping confirmation.

UPS (2nd - Day Air) - NO PO BOXES: The estimated shipping duration for 2nd - Day Air by UPS is estimated to be delivered by the 2nd business day from the initial shipping date. UPS cannot be shipped to PO Boxes. Packages can be tracked through the tracking link provided from your shipping confirmation.

UPS (1 - Day Air) - NO PO BOXES: The estimated shipping duration for 1 - Day Air by UPS is estimated to be delivered by the next business day from the initial shipping date. UPS cannot be shipped to PO Boxes. Packages can be tracked through the tracking link provided from your shipping confirmation.



International Shipping Options:
All orders shipping outside of the United States of America have the following shipping options.

Standard Shipping (7 - 14 business days): The estimated shipping duration for standard international shipping is between 7 - 14 business days after the package has left our facility.

Standard international shipping is managed by Asendia. Parcels are passed from Asendia to USPS to destination country’s local post office. Once the parcel has landed in the destination country, a new tracking number can be found in the initial shipping confirmation. The new tracking number can be used on the tracking system provided by your local post office.

DHL (Express Worldwide: 3 - 5 business days): The estimated shipping duration for Express Worldwide by DHL is estimated to be delivered within 3 - 5 business day from the initial shipping date. Packages can be tracked through the tracking link provided from your shipping confirmation. Due to country policies, DHL Express is not offered to packages going to United Arab Emirates, Brazil, or Russia.

USPS (Priority Mail International Flat Rate Envelope | 6 - 10 Business Days): The estimated shipping duration for Priority Mail International Flat Rate Envelope by USPS is estimated to be delivered within 6 - 10 business day from the initial shipping date. Packages can be tracked through the tracking link provided from your shipping confirmation.

During the holiday seasons, shipping duration is expected to take longer. The best way to stay up to date on when the holiday seasons begin is by subscribing to our newsletter.

A: Once your order is shipped, you will receive a shipping confirmation with tracking details. Please allow 2 - 3 business days for the tracking information to update.

A: When an order is shipped, you will be provided a tracking number. Feel free to use the tracking number provided to follow the path of your order from our warehouse to your destination.

A: In some rare cases, couriers will mark packages as “delivered” prior to it being actually delivered. The package usually shows up within 1 - 2 business days after the marked date. However, if it has been more than 2 business days since the marked date of delivery, please send us a message here. A Passion Planner Team member will be personally handling your case.

A: It has come to our attention that International orders are subject to customs taxes and not all packages are charged. It is a case by case situation. As the customer, you are liable for any additional customs taxes and payment is necessary to receive your package.

Since the Custom Duty does vary depending on the respective country's policy, the cost of shipping goes towards shipping the item only and not towards any additional custom fees.

As mentioned during checkout, Passion Planner is not responsible for any additional custom fees that may occur.

However, if you choose to refuse the customs fee and have your package returned, we will be sure to process a refund on to your original form of payment once we receive the package.

A: We’re confident that Passion Planner will change your life. Try it yourself and if you’re not satisfied, we’ll give you a refund—no questions asked.

Check out the Passion Planner Promise here.

A: Oh no! Please send us a message here. A Passion Planner Team member will personally handle your case.

A: Oh no! If you received the wrong planner, please send us a message here, and we'll be sure to get the correct one to you.

A: Unfortunately, we do not offer exchanges. However, if you are not satisfied with your purchase, feel free to check out our Passion Planner Promise here.

We don’t offer gift exchanges. However, if there is an issue with the item, please message us here with the name, email, and the order number associated with the purchase with a summary of the issue. A Passion Planner Team member will personally handle your case.

Get One, Give One

A: In 2015, Passion Planner launched the Get One, Give One program to help people live purposeful, passionate lives no matter who they are. Your purchase makes a direct impact in someone else’s life. The planner donated as a result of your purchase might go to a student needing to plan her next steps after graduation or to a patient organizing his medical appointments.

Together, the #PashFam has delivered over 200,000 planners to people all over the world. Whether it's supporting people as they plan dream weddings and land dream jobs or helping others to reach their fitness goals and manage anxiety, your purchase empowers real people to achieve their dreams.

We truly believe everyone deserves the opportunity to dream big and pursue their goals. Together, we are working toward a better world.

A: We’re always happy to help our community. If you’re interested in receiving planners for your organization, Get One, Give One applications are available quarterly. Feel free to stay updated with the program by subscribing to our newsletter here.

A: Your Passion Planner purchase is making a difference to someone in need. Our Get One, Give One Program donates Passion Planners to numerous individuals, schools and organizations.

Some of our recipients include but are not limited to: first generation and/or low-income students, breast cancer survivors, war veterans, nonprofits that are dedicated to impacting their communities and more.

Do you know of someone who could benefit from the Passion Planner Get One, One Program? Feel free to check out our Get One, Give One page here to learn more about it!

A: The applications are available quarterly throughout the year. For updates on the program, feel free to subscribe to our newsletter and follow our social media for the latest news! You can find more information about the program on our website at Passion Planner Get One, Give One. If you have any questions or concerns, feel free to send us a message here.

Downloads

A: Yes! You may "house" your planner in any way you'd like, as long as you uphold the United States and International copyright laws. This means that the document CANNOT be:

  • emailed
  • shared electronically or physically
  • manipulated
  • copied
  • reprinted
  • sold for profit
  • altered or reproduced in any form or any means without the permission of the original owner

**Please note that the PDF is under copyright and is meant for your personal use only. This means it cannot be shared or redistributed without the author's permission, meaning if your friends would like to use the PDF they must share Passion Planner on social media to receive their own PDF.

A: Please do! As long as you do not change/alter the original content of the planner and follow our copyright policy, you can definitely share the planners with your students!

A: With our recent update to a new website, the PDF downloads will not load properly due to the browsers internal AdBlock; your Ad Blocker prevents any pop-ups from most websites.

To allow the PDF downloads to load properly, feel free to go into your browser settings to disable the AdBlock for the page.

Not sure how? Feel free to follow the instructions below for your respective browser choice.

For Safari users:
Go to Safari, select Preferences. Under "security," it says "Block Pop-Up Windows," please deselect the box to allow for pop-up messages.

For Chrome users:
The AdBlock feature is located near the top right corner of the browser, right next to the search bar. The icon looks like a stop sign with a hand over it.

Click on the icon, a drop down menu will appear. Please select "don't run on this page.

For Internet Explorer users:
Launch Explorer 9, then click the gear icon to open the settings menu.

Click the "Toolbars and Extensions" link in the left navigation pane of the "Manage Add-ons window.

Click the "Disable" button in the confirmation window to disable the AdBlock add on. Close the "Manage add on" window.

By disabling the AdBlock from your browser will allow the PDF files to load properly. If not, please let me know. I'd be happy to further assist!

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Business Hours: Monday - Friday 9AM - 5PM PT